Shipping Policy
At Tone Perfection, we are committed to delivering your orders safely, efficiently, and with complete transparency. This Shipping Policy outlines how orders are processed, shipped, tracked, and delivered when you shop with us.
1. Company Information
This Shipping Policy applies to Tone Perfection (“we,” “our,” or “us”), operated under Tone Perfection Enterprises, having its registered office located at Orchard Block, Paragon City, Lahore, Pakistan.
2. Shipping Coverage
We currently deliver across Pakistan through trusted third-party courier partners.
International shipping is not available at this time but may be introduced in the future.
3. Order Processing
Orders are generally processed within 1–2 business days (Monday to Saturday) after order confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During sales campaigns, holidays, product launches, or periods of high order volume, processing times may be extended.
4. Cash on Delivery (COD) Verification
For Cash on Delivery orders, customers may receive a confirmation call, SMS, or WhatsApp message before dispatch.
Orders that remain unverified, incomplete, or unreachable may be delayed or cancelled at our discretion.
5. Estimated Delivery Timelines
Estimated delivery times are as follows:
- Major Cities: 2–4 working days
- Other Areas: 3–7 working days
Delivery timelines are estimates only and may vary due to:
- Courier service delays
- Public holidays
- Weather conditions
- Transportation disruptions
- Political or operational circumstances
- High shipment volumes
- Remote area limitations
While we strive to ensure timely delivery, exact delivery dates cannot be guaranteed.
6. Shipping Charges
Free shipping may be offered on selected bundles, campaigns, or promotional offers.
Standard shipping charges for eligible orders are calculated and displayed during checkout before payment confirmation.
Additional delivery charges may apply for remote or non-serviceable locations where applicable.
7. Order Tracking
Once your order has been dispatched, tracking details may be shared via SMS, email, or WhatsApp.
Customers may also track orders through the “Order Tracking” section available on our website.
Please note that courier tracking updates may take some time to appear after dispatch.
8. Customer Responsibility
Customers are responsible for providing accurate and complete shipping information, including:
- Full name
- Delivery address
- Active contact number
Tone Perfection shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.
9. Failed Delivery Attempts
If a delivery attempt fails due to customer unavailability, unreachable contact details, refusal to accept the order, or incorrect address information:
- The courier may attempt re-delivery based on its internal policy
- Additional delivery charges may apply
- The order may be returned to us by the courier partner
- Future Cash on Delivery orders may be restricted in certain cases
10. Damaged, Missing, or Incorrect Deliveries
If your package arrives damaged, incomplete, tampered with, or incorrect, please contact us within 48 hours of delivery with clear photo or video evidence.
After review and verification, we may offer:
- Replacement of the affected item
- Refund or partial refund
- Alternative resolution where applicable
11. Order Cancellation
Orders may be cancelled before dispatch by contacting our support team as soon as possible.
Once an order has been shipped, cancellation requests may no longer be accepted and may instead fall under our Return & Refund Policy.
12. Delivery Delays Beyond Our Control
We shall not be held responsible for delays caused by events beyond our reasonable control, including but not limited to:
- Weather conditions
- Public holidays
- Natural disasters
- Political unrest
- Transportation interruptions
- Courier operational issues
- Internet or system disruptions
In such situations, we will make reasonable efforts to keep customers informed.
13. Shipping Restrictions
We reserve the right to refuse, delay, or cancel shipments where:
- Delivery locations are deemed non-serviceable
- Fraudulent or suspicious activity is suspected
- Orders violate our Terms of Service
- Product availability changes unexpectedly
14. Policy Updates
We may revise or update this Shipping Policy from time to time to reflect operational, legal, or business changes. Updated versions will be published on this page along with the revised effective date.
Continued use of our website after updates constitutes acceptance of the revised policy.
15. Contact Us
If you have questions regarding shipping, delivery, or order tracking, you may contact us at:
Email: iibdaeielaris7@gmail.com
WhatsApp: +92 329 1934583
We remain committed to providing a reliable, transparent, and customer-focused delivery experience.